Last Updated: 10 November 2026

At NK – The Label, a premium fashion label under Wrapp Studio, customer satisfaction is important to us. We take care to maintain the quality of our products and ensure that every order is handled with attention.

This Return & Refund Policy explains the conditions and procedures for requesting returns, exchanges, cancellations and refunds for purchases made through our website.

1. Return Policy

Customers may request a return if they receive:

• A damaged product.
• A defective product.
• An incorrect product.
• A product that does not match the order placed.

All return requests are subject to review and approval by our customer support team.

2. Return Conditions

To be eligible for a return, the following conditions should generally be met:

• The product must be unused and unworn.
• Original tags, labels and packaging must be retained.
• The product must not have been washed, altered or damaged after delivery.
• The customer must provide the original order details or proof of purchase.
• The return request must be submitted through our official customer support channels.

Returns that do not meet the applicable conditions may not be accepted, subject to statutory consumer rights.

3. Non-Returnable Products

Products may not be eligible for return in certain circumstances, including:

• Products that have been used, worn or washed.
• Products damaged due to improper handling after delivery.
• Products that have been altered or modified.
• Products returned without original tags or packaging, where these are required for verification.

These exclusions do not affect any rights customers may have under applicable consumer protection laws.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

To help us review your request, please provide:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the product and the reported issue, where possible.

Our team will review the concern and provide an appropriate resolution, which may include a replacement, exchange or refund, depending on the circumstances.

5. Refund Policy & Store Credit

At NK – The Label, we do not offer refunds to the original mode of payment.
For eligible and approved returns, customers will be issued a Credit Note (Store Credit) instead of a monetary refund.

• The approved return amount will be provided as store credit.
• Store credit can be used towards future purchases on our website.
• Store credit is non-refundable and cannot be exchanged for cash.
• Credit notes will be issued only after the returned product has been received and inspected by our team.

Please note that this policy is subject to applicable consumer protection laws.

6. Order Cancellation Policy

Once an order is successfully placed and payment is confirmed, cancellations are not accepted.
As each order is processed with care, we are unable to accommodate cancellation requests after order confirmation.

7. Exchange Policy

Exchanges may be considered for products that are damaged, defective or incorrectly delivered.

All exchange requests are subject to product availability and approval.

If a replacement product is unavailable, an alternative resolution, including a refund where applicable, may be offered.

8. Return Shipping Charges

Return shipping arrangements and any applicable charges will be communicated by our customer support team after reviewing your request.

For products confirmed to be damaged, defective or incorrectly delivered, return arrangements will be handled in accordance with applicable consumer protection requirements.

9. Store Credit Processing

Once your return request has been approved and the returned product has been received and inspected by our team:

• The approved amount will be issued as a Credit Note (Store Credit).
• The Credit Note can be used towards future purchases on the NK – The Label website
• Details regarding the Store Credit will be shared with the customer once it has been issued.

10. How to Request a Return or Store Credit

To request a return, exchange, or store credit, please contact our customer support team through the contact details provided below:

Please include the following information:

• Full name.
• Order number.
• Registered email address or mobile number.
• Reason for your request.
• Photographs or videos, where applicable.

Our customer support team will review your request and guide you through the next steps.

11. Policy Changes

NK – The Label reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page with the revised update date.

Customers are encouraged to review this policy before placing an order.

12. Contact Us

For any questions or assistance regarding returns, refunds, exchanges or order cancellations, please contact us:

Address:  1st Floor, G-117, Street B, 3rd Cross Road,
                Panampilly Nagar, Kochi, Kerala – 682036, India.

Phone: +91 735 607 1142

Email: info@nkthelabel.com

Website: https://nkthelabel.com

Thank you for shopping with NK – The Label. We appreciate your trust and support.